I got an email from City Table restaurant which opened last week. I had written an unfavorable review on my Facebook page that fed into my Twitter:
Lingbo Li Tried out City Table, which just opened in the Lenox Hotel. While it serves food until 1am, the crab slider tasted more like old mashed potato, the lamb slider was dry, and the fig and duck pizza had underwhelming crust and oversalted duck. The oysters were ok… :(
Which got tweeted as:
LingboLi Tried out City Table, which just opened in the Lenox Hotel. While it serves food until 1am, the crab slider tasted… http://bit.ly/J0G9T
Then today I got this email:
Hi Lingbo,Thank you for trying City Table. A little bird (Twitter) told us you were underwhelmed. We would like to invite you back as our guest to try something else from our menu to show our commitment to continuous improvement as well as our appreciation.Please let us know if you would like to accept our invitation.Thank you!Dan on behalf of City Table.
Part of me feels a little embarrassed, but should have expected this since it’s a new restaurant. Anyway, very interesting how the name of the PR game is changing, and I think it’s a great move that they’re individually addressing diners and seeking out feedback rather than passively waiting for customers to come to them.
How would you react if a restaurant contacted you about something you wrote on your Twitter account? Do you think I should go in for a second round?
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